Celebrity Millennium has been plagued by propulsion problems recently and Celebrity Cruises announced late Tuesday that the ship will be taken out of service for repairs.
Celebrity Cruises said the Aug 23 and 30 plus Sept 6 and Sept 13 sailings have all been cancelled.
The announcement came just hours after Celebrity Cruises ended the current sailing of the ship in Ketchikan, Alaska. They stated a mechanical problem with one of the vessels two propulsion units. Celebrity Millennium has been docked in the port since the problem came to light on Sunday.
Cancellations of her August and September cruises bring a very early end to the ship’s summer season in Alaska, she will now return to service in San Diego on Sept 22, where she will embark on a 15-night Panama Canal voyage to Fort Lauderdale, Florida.
Cynthia Martinez, a spokeswoman for Royal Caribbean Cruises Ltd., which owns Celebrity Cruises, said that about 2,200 guests and nearly 960 crew members were onboard the current cruise. She said Celebrity Cruises “will do whatever is necessary to get our guests back home, at no additional cost to them.”
Celebrity Cruises insist passengers who booked one of the now cancelled voyages will receive a full refund and a gift certificate for a future cruise.
Celebrity Millenniums last three cruises have been hampered by the mechanical issues. On Aug 9 she limped into the port of Seward, Alaska several hours late after suffering an electrical issue with one the her propulsion units. She had three days of emergency repairs which resulted in the cancellation of every port of call on her following sailing.
The ship can still sail using only one propulsion unit but her speed is greatly reduced and safety is key, hence the cancellations. It is always in these situations better to be safe than sorry.
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still waiting for the refund. the people who answer the phones at the “redeployment desk” blame everything on the computer and on the “system”. they said there is no problem because you will eventually get a refund – some day. the company does not treat the customers fairly and only cares about getting our money. they are not interested in returning our money as fast as they took it when we booked the cruise.
celebrity offered us a coupon worth 25% of the base cruise fare, toward a future cruise. they did not notify us that the cruise had been cancelled. When I called on September 4 to ask about booking shore excursions they were so surprised that I did not know that the cruise was cancelled. this is a very disorganized and poorly run company. there is no regard for customer satisfaction. we will never book a cruise with them.