Carnival Cruise Lines has announced the first implementation phase of its fleet-wide comprehensive operational review, focused on Carnival Triumph, as well as Carnival Sunshine, which is currently undergoing a previously scheduled dry dock for product enhancements. The cruise line is making significant investments to enhance the level of operating redundancies and the scope of hotel services that can run on emergency power, and further improve each ship’s fire prevention, detection and suppression systems.
Given the necessary lead time to source needed materials and implement the enhancements, Carnival will extend the current out-of-service period for these two ships.
Carnival Triumph will now return to service on June 3, 2013, with a total of 10 additional cruises being canceled. Guests on the affected voyages will receive a full refund, reimbursement for non-refundable transportation costs and a 25 percent discount on a future four- to five-day cruise.
Carnival Sunshine, which is currently undergoing a multi-week dry dock to complete a comprehensive full-ship makeover, will now enter service May 5, 2013, following the cancellation of two European cruises. Guests on the canceled Carnival Sunshine voyages will receive a full refund, plus reimbursement for any non-refundable travel costs. Additionally, they will receive a 25 percent discount on a future cruise. The additional time out of service will allow for implementation of the enhanced operating redundancies and other measures.
“We sincerely regret canceling these cruises and disrupting our guests’ vacation plans,” said Gerry Cahill, Carnival Cruise Lines’ president and CEO. “We are fully committed to applying the recommendations stemming from our fleetwide review and to make whatever investments are needed despite the difficult decision to impact people’s vacations.”
Cahill continued, “Our team of experts has worked virtually around the clock to determine the best set of solutions and rapidly develop an effective implementation plan for both of these ships. Moving forward, we will have the ability to source materials and schedule improvements much more expediently, thus minimizing the scheduling impact on other vessels.
“I would like to provide continued assurances that all of our vessels have fully effective safety systems, equipment and training in place. Additionally, our ships receive regular inspections from the United States Coast Guard and other regulatory authorities. The changes we are implementing are focused primarily on improvements to better support continued power and hotel services should unexpected issues arise. In addition, we are applying new learnings and making enhancements in the area of fire suppression and extinguishing. Going forward, the review will focus on the balance of our fleet. While this process will take time, it is our highest priority and has the full support and resources of Carnival Cruise Lines and Carnival Corporation,” Cahill said.
Carnival Triumph operates year-round four- and five-day Mexico cruises from Galveston, Texas. Four-day cruises depart Thursdays and visit Cozumel while five-day cruises depart Mondays and Saturdays and call at Cozumel and Progreso, Mexico.
Carnival Sunshine is scheduled to operate a series of nine- and 12-day Mediterranean cruises May 5 to Oct. 20, 2013, either round-trip from Barcelona or sailing between Barcelona and Venice. The ship will sail on a 16-day trans-Atlantic crossing from Barcelona to New Orleans Nov. 1-17, positioning the vessel for a special six-day Caribbean cruise departing Nov. 18 followed by the launch of year-round seven-day Caribbean service from New Orleans Nov. 24, 2013.
Source: Carnival Cruise Lines
I was suppose to be a guest on the Sunshine and I have found them to be completely unprofessional in the handling of this. We found our via the news. They only notified us 6 days after their decision, and yet if I log on it tells me how many days I have left to sail. I sent them a mail on the 25/3/2013 and to date they have not had the courtesy to reply. they aknowledge emails saying they will respond in 7 – 10 days, however I am still waiting. Yes they have repaid the cost of the cruise but I planned my entire holiday for me, my husband and my parents around this cruise at what is a huge cost, hotels, visas, transfers, interlink flights and flights and yet they have given no refund on these let alone courtesy to reply to mails. Does not say much about how sorry they are!
It’s unfortunate news for the people who had their cruises cancelled without warning, but given the bad press Carnival’s received following all of these problems, it’s best that they address the problem ASAP so they can put this behind them..